FAQ

• About the Mobile Access Manager
• About the Mobile Reader Edge
• About the Mobile Reader Pro
• After I replace my current lock and key set with the electrified one, can I continue to use the same keys as I use today?
• Can I adjust the distance that the phone needs to be from the Proxy Mobile Reader in order to activate?
• Can I get Proxy installed for my office doors, which are currently accessed by key cards/fobs/number pads?
• Can I get Proxy installed for my office doors, which are currently accessed with typical locks and keys?
• Can I grant access to people outside my organization?
• Can I install Proxy myself?
• Can the Proxy ID app be delivered via an MDM solution?
• Does Proxy offer an SDK so that I can use the access features within my own app?
• Does Proxy provide on-site support if the system has issues?
• How can I change our Proxy subscription plan?
• How can I order Proxy for my office?
• How can we integrate Proxy to our company website?
• How can we integrate Proxy with our company app?
• How do I view who has unlocked the door?
• How does my access control system sync to Proxy?
• I have an existing card/fob system in place. Will Proxy work my existing system or will I need to replace it?
• I have multiple offices, each with its own key card. Would I need separate instances of Proxy for each office?
• Is support included in my Proxy monthly service fee?
• Is there a warranty on the Proxy Mobile readers? What happens if it dies?
• My office currently has some doors accessed via card readers and other doors with just locks and keys. Will I need to manage each separately with Proxy?
• What do I need to get Proxy installed for my office?
• What do I need to use Proxy?
• What happens if my company decides to move offices?
• What if a user does not receive their email access code?
• What if my employee's phone is lost or stolen?
• What information will I need to provide to the installer in order to get Proxy up and running for my office?
• What is an access point?