FAQ
FAQ
- How can I get rid of the Proxy ID app from showing up on my Android notification?
- How can I update my Proxy ID app?
- Wi-Fi in the Mobile Readers
- If I have a physical card, will it continue to work?
- What does ‘Enable diagnostic logging’ do?
- What does it mean to be ‘Out of Range’?
- How far does my phone need to be from the door to unlock it?
- Why is the unlock button deactivated?
- Why do I see a door name at the bottom of a card?
- Can I use the same app to access multiple buildings?
- Can I log in with multiple accounts into the app?
- Can I log in with the same account on multiple phones?
- Can I install the Proxy ID app on multiple phones?
- Why do I need location tracking ON?
- How do I know whether or not I have access to a door?
- What should I see after I log in?
- What happens if I don’t get the verification code?
- Why am I not seeing any Proxy Access Cards in my Proxy ID app?
- How often does Proxy push updates to the app store?
- How can I send feedback about the product?
- Why isn’t my door unlocking?
- What does the ‘Restricted Access’ message mean?
- Is this secure?
- Does the app need to be open for it to work?
- Do I need to pair my phone?
- What phones do you support?
- What do I need to use Proxy?
- Do I have to enable Bluetooth?
- What if my phone runs out of battery power?
- Will Bluetooth drain my phone battery?