Reader LED flashes green when tapping in. Access granted.
Reader LED flashes red and beeps twice when tapping in. User does not have permission to access that reader.
Reader LED flashes orange and beeps when a user is in range but access has not yet been determined. If you do not receive access with a green LED within a few seconds, please open your phone and bring the app to the foreground.
Reader LED cycles purple when it is in the process of updating its firmware and/or software. If the logo LED is still purple after allowing plenty of time for the update to complete, this may indicate a reader update issue. In this situation, try resetting reader through the Proxy ID app.
For Proxy Installers only: If resetting the reader via the Proxy ID app does not work, try manually resetting the reader by disconnecting and reconnecting the black and red wires.
If the above does not resolve the issue please email firstname.lastname@example.org for help.