Option 1:
Use the Send Feedback feature in the Settings Menu of your Proxy app or the Report button on the access point screen. Then describe your issue (which reader, turnstile or elevator call didn’t work for you and if you see any lights on a reader). We investigate every single issue report.
Option 2:
Use the Get Help button within your access pass. Click on your access pass and find the Get Help button in top right corner. Once clicked, answer the questions about the issue you're having, provide any additional information you think might be useful in understanding the problem and click Submit.
Option 3:
Use the Get Help tab located at the bottom of your passes feed. Scroll all the way down and click the Get Help tab. Once clicked, answer the questions about the issue you're having, provide any additional information you think might be useful in understanding the problem and click Submit.
