Why do I need to enter my details again?
If your Proxy app auto-updates, we may need you to verify your identity in the new app. Simply confirm your name and photo and you’re good to go. If you haven’t signed in for a while, you may need to activate your phone in the new app first. Once the app is updated, click “activate my phone” followed by “Return user? Activate with your email", verify your name and photo, enable Bluetooth and notifications - then you’re good to go.
Where did my Access Cards go?
Your digital wallet is still there but with new products available, we’ve changed how you see them. Your Proxy IDs and Passes are now all individually shown, simply scroll down on the main screen to see your active Access Passes.
When I click on my individual Access Passes, why can’t I see my organization’s readers nearby anymore?
The readers that you have access to are now shown as "signals" and these signals are still visible in the app, but in a new way. Active signals - signals that are currently in bluetooth range of your phone - are visible by dragging down in the app or by tapping the arrow at the top right of the screen.
What is a "signal"?
Signals indicate another Proxy device that is within bluetooth range of your phone. A signal could be a Proxy reader or sensor, a check-in kiosk, or another user with their Proxy signal activated.
Can anyone see my signal if I have it on?
Your privacy is important! If you do not wish to have your Proxy signal visible, you can switch to Anonymous mode, which will change the visibility from your name and profile photo to "Proxy User."
What are the other services that I now see in the app?
Mobile ID: digitizes and verifies over 8000 government-issued ID cards from over 252 countries with industry-leading security and privacy to create an encrypted digital credential that lives solely on your smartphone - where only you control who has access to it. Use this ID to check in at Proxy-enabled spaces by simply bumping your smartphone to a reader or iPad kiosk creating a completely touchless experience. More information on how to set up your Mobile ID is available here.
Health Pass: digitize your vaccination certification and COVID test results. By encrypting vaccination cards, Proxy Health Pass users can provide vaccination confirmation without needing to carry their physical card. Share your health status to gain access to public places or businesses in a secure and privacy-preserving way. All information is stored locally on your phone, Proxy does not gather or share any of your personal data. More information on how to set up your personal Health Pass is available here.
How do I know my information is secure?
Security is in our DNA and Proxy complies with all security and privacy requirements to keep you data safe. All the information uploaded for Health Pass and Mobile ID is stored locally on your phone, Proxy does not gather or share any of your personal data. When using Access Pass, Proxy only exchanges encrypted tokens between your phone and the device, which are one time use only for that door/device at that moment. For more information our commitment to your security and privacy, please see our Security Overview and read more about Privacy at Proxy.